Shipping & Returns
Shipping
Mossa & Kristall is based in Vancouver, British Columbia, Canada. We ship within Canada and the United States.
Pieces leave the studio within five business days of the order. Tracking is sent by email. Shipping cost is calculated at checkout.
Commission timelines are agreed individually before work begins.
International
For destinations outside Canada and the United States, write to mossakristall@gmail.com before you order. We will confirm whether we can ship, the cost, and the timing.
We ship outside Canada and the United States only to destinations we have confirmed in writing.
Duties
Orders leaving Canada may be charged import duties, taxes, or customs fees by the destination country. Those charges are set by that country, not by us, and are the buyer’s responsibility. They are not included in our price.
Final sale
Each piece is one of one. All jewellery purchases and commissions are final sale. We do not accept returns, exchanges, or cancellations for change of mind.
Please review the photographs, materials, measurements, and description before you order. If you are unsure, write before you purchase.
Commissions
Design, materials, dimensions, price, payment, and timing are agreed before a commission begins. Commissioned pieces are final sale. Raise any questions before you approve the work.
Natural materials
Pearls, stones, and found elements vary in colour, shape, texture, and surface. That variation is part of the material and the piece. Significant characteristics are shown or described in the listing. Colour may differ slightly from screen to screen.
Shipping damage and repairs
If a piece arrives damaged in transit, write within 24 hours of delivery with your order number and photographs of the piece and its original packaging. Photograph it before you unpack it, and keep the packaging.
We will repair or refund a piece damaged in shipping.
We do not repair or refund damage from wear, water, perfume, snagging, handling, or accident after delivery.
A piece damaged in your care can be repaired only as a paid commission, quoted on its own, and only if it can be mended without being remade. Write with photographs before you send anything. A repair is not a return.
These terms do not limit your rights under applicable consumer protection laws.